Contact
One address reaches the people who build NexusCut. We read everything and reply to account and billing questions within two business days.
General support
Account access, exports, editing problems, billing and refunds.
support@nexuscut.ioPress, partnerships and affiliate enquiries
Interviews, product access for review, co-marketing, and the affiliate programme.
hello@nexuscut.ioBefore you write
Three answers are already written down and are usually faster than email.
- Help Centre — exporting, captions, accounts and billing.
- Pricing — what each plan includes and what the free tier covers.
- Refund Policy — the terms for cancelling or requesting a refund.
- Privacy Policy — what we collect, and how to control cookies and advertising.
Reporting a bug
Include the browser, the page, and what you expected to happen. A screen recording of the editor is the fastest way for us to reproduce an export or timeline problem. Do not send passwords, payment details or a full copy of a client's footage.
NexusCut is operated by Serge Shammas. Written enquiries can also be sent to the address above; there is no postal support desk.